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Reservation assistant

Dublin, Ireland

Job Type

Full time

About the Role

SALARY: €23-€27,000 What do we offer?

Competitive Salary
Life Insurance
Staff discounts across the Group Properties and Pettitt's SuperValu (soon to be open in Bray)
Employee Counselling Line
Bike to Work Scheme
Pension Scheme
Christmas Savings Scheme
Free parking



  • Ideally 1+ years' experience in a similar role

  • Proficient in Front Office Systems, preferable Hotsoft and MS Office, including email

  • Excellent command of the English language

Main Duties:

  • Manage guest reservations, ensuring that their needs and wants are met and in keeping with the Company standards

  • Give details, and be familiar with, hotel facilities and pricing information

  • Up-sell products, facilities and packages that the hotel offers

  • Be familiar with :

All hotel facilities/services, hours of operation

Room Availability

All packages and promotions

Entertainment/special events scheduled in the hotel

  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.

  • Process all reservation requests, changes and cancellations received by phone, fax, mail, and internally.

  • Cover reception shifts when necessary

About the Company

One of Dublin’s premier 4 stars Failte Ireland and Automobile Association (AA) rated hotels. The hotel & team have received national recognition by the AA with the Courtesy & Care Award for 2017. In addition to this, we have previously received the Optimus Service Excellence Award from Failte Ireland. In 2019 we were awarded the Irish Hotel Awards Business & Conference Hotel of the Year in Leinster. enjoy the perfect location on the N11 and close to the M50 with a 10-minute direct route to Dublin City Centre, Grafton Street and St. Stephens Green making us perfect when looking for Dublin Hotels.

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